Sales FAQs

• Online orders are filled normally within a few minutes
• E-mail responses are handled within an hour typically during normal working hours
• Purchase orders are usually processed within 24 hours of receipt

Please contact us at customers@apexsql.com

Yes, wire transfer is available for international customers. Please contact us for wire transfer information. Note: a $25 fee must be included in the invoice to cover wire transfer costs Wire transfers can also be selected as an option via an option in the customer information step of the online purchase process. Bank accounts are available in Germany, France, Great Britain, Finland and Japan. Please contact us directly if you have any questions

Yes, but the late renewal prices are higher than early renewal prices (see more about renewal pricing here). Please contact us for more information

You can renew your support and upgrades at any time. Email customers@apexsql.com to check on renewal anniversary and get renewal options

Yes, it can be done with a current support contract. You can go ahead and activate it on the other machine. If you have any problems, contact us

Easy, just contact us and our dedicated team will send upgrade options to you right away

No, you don’t need a new key, since you’ll be able to upgrade to a new version with an existing key you already have. If, however, you’re not eligible for an upgrade, you’ll need to get back under current subscription.

To check your version eligibility, go to the resend keys form or contact us.

To renew your license, please contact us.

Licensing per user

One user needs one license, despite the number of computers they use. If a single developer works on multiple machines (workstations at work, laptop, home computer), they need a single license

The number of licenses doesn’t depend on the number of machines or virtualization

Licensing per SQL Server instance

Each SQL Server instance requires a license (e.g. if there are 3 SQL Server instances on a single physical machine, 3 licenses are needed)

The number of licenses doesn't depend on the number of machines, virtualization, or number of users

You can learn more about how ApexSQL tools are licensed here

A license agreement may be downloaded here

To retrieve your activation keys, please use the online resend keys form or contact us directly

If your e-mail is received during normal business hours, we'll reply in less than an hour

33-0231678

Sure, you can download it here

Sure. You just need to send us your fresh contact info and we'll make all the necessary changes in your account

Yes. Please check out details about our partner program here

The application will alert you to the existence of newer versions of the software posted on our site and will walk you through an automatic update process

You can purchase an upgrade to the new version with an existing customer discount. Contact us for current existing customer discounts and to get an upgrade quote

The software will automatically notify you when it detects a new version. In addition, you can also subscribe to our newsletter.

Yes, we offer volume discounts. Please contact us for more information

Yes, we will calculate the difference of what was paid (regardless of any original discounts) and current price of the bundle to determine the cost for upgrade

Yes, we will calculate the difference of what was paid and current quantity discount for the total number of licenses

Yes. We offer discounts to educational institutions (schools, colleges and universities) and students, non-profit organizations, charitable non-profit organizations and government agencies. To qualify for the discount, please contact us

Yes, we offer site licenses. Please contact us for more information

No, you’re eligible for all new version upgrades as long as you’re under current subscription.

Send a request along with your product name and hardware ID to customers@apexsql.com