You'll receive

Bi-weekly updates

Exclusive discounts

Product update alerts




Priority *



Yes Yes Yes


Yes Yes Yes

Remote session

Yes Yes

Direct access to developer team


Manager escalation


Support term

evaluation period 1, 2 or 3 years 1, 2 or 3 years

Actionable response time M-F 8-5 US ET

< 48 hours < 24 hours < 12 hours


Maintenance releases

N/A Yes Yes

Major new versions for free

Yes Yes

Ability to upgrade to a bundle for the difference in price

Yes Yes

New products added to the bundle for free

N/A Yes

Private patches


* Applies to value bundles and DBA tools


I have a current support and upgrades contract and a new product was just released. How do I get a key for it?

We periodically review all customer accounts and proactively send updates of keys but in some cases you may not have gotten them, or not soon enough. In such cases, simply email and we will review all of your keys and update you with any new keys you are entitled to

How do I get notified of releases?

For upgrades to your existing software the auto-updater will alert you to the fact that there is a new version and automatically upgrade to the new version. For new products we post "product update alerts" on our blog which you can RSS. You can also follow us on Facebook, Twitter and Google+ where we send out all new product news on the same day that they are released.

See what's new and what's next for more information on our release schedule

How can I check if my support and upgrades contract is current?

Email and we can do a full review of your account, including any new keys, support and upgrades expiration date, recent updates and more

If you have any questions, please don't hesitate to contact us