You'll receive

Bi-weekly updates

Exclusive discounts

Product update alerts

 

Trial

Standard

Priority *

Support

Email

Yes Yes Yes

WebEx

Yes Yes

Phone

Yes Yes

Direct access to developer team

Yes

Manager escalation

Yes

Support term

evaluation period 1, 2 or 3 years 1, 2 or 3 years

Actionable response time M-F 8-5 US ET

< 72 hours < 48 hours < 24 hours

Upgrades

Maintenance releases

N/A Yes Yes

Major new versions for free

Yes Yes

Ability to upgrade to a bundle for the difference in price

Yes Yes

New products added to the bundle for free

N/A Yes

Private patches

Yes

* Applies to value bundles

FAQs

I have a current support and upgrades contract and a new product was just released. How do I get a key for it?

We periodically review all customer accounts and proactively send updates of keys but in some cases you may not have gotten them, or not soon enough. In such cases, simply use the Resend keys form to automatically get the updated keys, or email us at customers@apexsql.com and we will review your account and update it with any new keys you are entitled to

How do I get notified of releases?

For upgrades to your existing software the auto-updater will alert you to the fact that there is a new version and automatically upgrade to the new version. For new products we post "product update alerts" on our blog which you can RSS. You can also follow us on Facebook, Twitter and Google+ where we send out all new product news on the same day that they are released.

See what's new and what's next for more information on our release schedule

How can I check if my support and upgrades contract is current?

Email customers@apexsql.com and we can do a full review of your account, including any new keys, support and upgrades expiration date, recent updates and more

If you have any questions, please don't hesitate to contact us