Support Forums
The most effective way to interact with
out support team is to post on our
support forums
Posts go to all members of the specific
product team for expedited replies. Support forums avoid email
problems, redirected to wrong place, spam filters etc and also maintain
an useful thread of the entire problem
Email
We are here to help you in any way we can. You can also email us your questions at
support@apexsql.com in such
cases where you might want to send images, attachments etc.A few important things to note with emails to ApexSQL:
-
Make sure ApexSQL's emailed reply is not caught
in your spam folder
-
Include the name of the product (we have 10) if
you don't use a product specific email address and all other pertinent
details of the issue
-
Please include a phone number in the email
-
Look for the issue to be posted by us on the
forum. We post all support emails on the forum and give track
back URLs to note responses
Please be specific instead of just saying "it doesn't work". Let us
know the exact nature of the bug, problem or issue. This saves us
time in getting a helpful reply to you.
Phone
You can call us at 1-866-665-5500. If, in the unlikely event, no one picks up and you get transferred to voice mail, please leave your
phone number twice. Every week we get at least one call that we can't
return since the phone number is inaudible. Leave a short message
with name and phone number - when we call back you can go over the
details in depth.
Note: a current Maintenance contract is required
for Phone support