Is your support any good?
We think so ;) and we’ve gotten good validation from the community. We take pride in our level of support and even wrote a creed about it. If you don’t agree, please email our CEO, Brian Lockwood, with specifics and he would be happy to discuss with you suggestions on how we can improve
How soon will you get back to me?
We will generally acknowledge emails immediately (within 1 hour) and respond quickly thereafter. We may follow up with some questions, a request for the application log, etc. We prioritize responses to customers by their subscription level
What happens if I don't have "support" (a current subscription)?
You can always upgrade or renew to get current. Just ask our team for assistance. We will still try to address your issue, but it is not prioritized as highly as customers under subscription
Do you do demos?
Sure. Please contact us to set up a demo for any product
Do you support your free tools?
Sure. All tools in a bundle are covered under a support subscription. We don’t differentiate free vs non-free tools. But even if you don’t have a bundle, or current subscription, you can email us
Will you fix my bug?
We try to fix all bugs customers (and evaluators) report prioritized based on subscription status and level. The fixes will usually be in the next release, but we try to provide an individual patch with the specific fix
What are the system requirements for ApexSQL tools?
Do ApexSQL tools support any other database system besides Microsoft SQL Server?
No. ApexSQL products only support Microsoft SQL Server
How do I manually activate my software?
If the online application activation fails, please try to activate the tool manually. You can find the instructions for manual activation on this link
Where can I get help with product activation?
For any help with product activation, key management, and trial extensions see our Customer service page
How can I be notified of new version releases?
The applications will auto-detect new versions and prompt you to update
You can also be notified of releases by following us on social media (see links at the bottom). We also announce new versions via the blog and our newsletter
How can I keep the product configuration and settings I used during the trial period?
There's no need to manually transfer any configurations or settings used in the trial version. They will remain intact after the product is activated
Should I expect any problems running ApexSQL software on a VM?
No. There are no problems running ApexSQL products on a virtual machine
I'm unable to run an ApexSQL product after an auto-update. What should I do?
This issue may occur if you've moved the application from the default installation folder, you didn't specify the correct path to the application installation folder when updating, or you moved your application to a different folder
In most cases, uninstalling and re-installing the products using individual installers resolves the problem. You can get the individual installers from our Download page
I have multiple SQL Server and Visual Studio versions. Can your add-ins run on all of them?
Yes. During the installation process, select the SQL Server Management Studio and Visual Studio versions you want to use the add-ins with
Can running ApexSQL tools be scheduled?
Yes. Most of our products have CLI and execution of CLI statements can be scheduled using SQL Server Jobs or Windows Task Scheduler
Can I use ApexSQL saved projects on other machines?
Yes. Just make sure that the save password option is not checked when saving a project