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Best vendor support
Is your support any good?
We think so ;) and we've gotten good validation
from the community. We take pride
in our level of support and even wrote a
creed about it. If you don’t agree, please
email our CEO, Brian Lockwood, with specifics
and he would be happy to discuss with
you suggestions on how we can improve
How soon will you get back to me?
We will generally acknowledge emails immediately (within 1 hour) and respond quickly
thereafter. We may follow up with some questions, a request for the application
log, etc. We prioritize responses to customers by their support and upgrades contract
What happens if I don't have "support"?
You can always upgrade or renew to get current. Just ask our
team for assistance.
We will still try to address your issue, but it is not prioritized as highly as
customers with a current support and upgrades contract
Do you do demos?
Sure. Please contact us to set up a demo
Do you support your free tools?
Sure. All tools in a bundle are covered if you have a current support and upgrades contract. We don’t differentiate
free vs non-free tools
Thanks a lot, you are the best tech support company I ever dealt with.
.NET Senior Consultant
Orange County Probation Department
As always, ApexSQL Support is second to none.Thank you for your quick response.
STERIS Isomedix Services
You guys amaze me! You are so right on the ball with your support.
DBA/Database Application Developer
Eclipsys Corporation®-The Outcomes Company®
By the way, great support... In fact you give the best support I ever had with any software company... Keep up the good work!
Gestion Vision Globale, Inc.
Thanks for all your help and we had the very best support from you. You guys Rock and again Thanks for all your help.
Operational Database Administrator
American Psychiatric Association
I have to say that I appreciate the level and the quality of support I received from you and your company. I am sure this is not the last product that we will purchase from your company.
I do commend you all for your great support so far. I have identified some things that I hope could help make it even better in some ways, but I am already very impressed with your support so far, which is very encouraging to me, and also very important as I continue to evaluation the tool in consideration of possibly recommending it later to my clients and community constituents.
Renewals and upgrades
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