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Technical support

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+1 (866) 665-5500



Available upon request to evaluators and customers with a current support and upgrades contract

Support hours:

M-F 8-5 US ET

 Please check to make sure you are using the latest version

Best vendor support

Best vendor support


Is your support any good?

We think so ;) and we've gotten good validation from the community. We take pride in our level of support and even wrote a creed about it. If you don’t agree, please email our CEO, Brian Lockwood, with specifics and he would be happy to discuss with you suggestions on how we can improve

How soon will you get back to me?

We will generally acknowledge emails immediately (within 1 hour) and respond quickly thereafter. We may follow up with some questions, a request for the application log, etc. We prioritize responses to customers by their support and upgrades contract

What happens if I don't have "support"?

You can always upgrade or renew to get current. Just ask our team for assistance. We will still try to address your issue, but it is not prioritized as highly as customers with a current support and upgrades contract

Do you do demos?

Sure. Please contact us to set up a demo for any product

Do you support your free tools?

Sure. All tools in a bundle are covered if you have a current support and upgrades contract. We don’t differentiate free vs non-free tools



Thanks a lot, you are the best tech support company I ever dealt with.

Daniel Liu

.NET Senior Consultant

Orange County Probation Department

As always, ApexSQL Support is second to none.Thank you for your quick response.

Ron Nyegard

STERIS Isomedix Services

You guys amaze me! You are so right on the ball with your support.

Bill Mosca

DBA/Database Application Developer

Eclipsys Corporation®-The Outcomes Company®

By the way, great support... In fact you give the best support I ever had with any software company... Keep up the good work!

Mathieu Grondin

Gestion Vision Globale, Inc.

Thanks for all your help and we had the very best support from you. You guys Rock and again Thanks for all your help.

Sreeni Reddy

Operational Database Administrator

American Psychiatric Association

I have to say that I appreciate the level and the quality of support I received from you and your company. I am sure this is not the last product that we will purchase from your company.

Steven Ryabinky

Senior Consultant

Ventera Corporation

I do commend you all for your great support so far. I have identified some things that I hope could help make it even better in some ways, but I am already very impressed with your support so far, which is very encouraging to me, and also very important as I continue to evaluation the tool in consideration of possibly recommending it later to my clients and community constituents.

Charlie Arehart