Awards

Best vendor support

Testimonials

"Thanks a lot, you are the best tech support company I ever dealt with."

Daniel Liu
.NET Senior Consultant
Orange County Probation Department






"As always, ApexSQL Support is second to none.Thank you for your quick response."
Ron Nyegard
STERIS Isomedix Services




"You guys amaze me! You are so right on the ball with your support."

Bill Mosca
DBA/Database Application Developer
Eclipsys Corporation®-The Outcomes Company®






"By the way, great support... In fact you give the best support I ever had with any software company... Keep up the good work!"

Mathieu Grondin
Gestion Vision Globale, Inc.




"Thanks for all your help and we had the very best support from you. You guys Rock and again Thanks for all your help."
Sreeni Reddy
Operational Database Administrator
American Psychiatric Association




"I have to say that I appreciate the level and the quality of support I received from you and your company. I am sure this is not the last product that we will purchase from your company."

Steven Ryabinky
Senior Consultant
Ventera Corporation

Support center

Contact us now

Phone +1 866 665 5500
Email support@apexsql.com
Webex Available upon request to evaluators and current subscribers
 

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See our top FAQs

Is your support any good?

We think so ;) and we've gotten good validation from the community. We take pride in our level of support and even wrote a creed about it. If you don’t agree, please email our CEO, Brian Lockwood, with specifics and he would be happy to discuss with you suggestions on how we can improve

How soon will you get back to me?

We will generally acknowledge emails immediately (within 1 hour) and respond quickly thereafter. We may follow up with some questions, a request for the application log, etc. We prioritize responses to customers by their subscription level

What happens if I don't have "support" (a current subscription)?

You can always upgrade or renew to get current. Just ask our team for assistance. Otherwise, you can post your issue on our community forum. We will still try to address your issue, but it is not prioritized as highly as customers under subscription

Do you do demos?

Sure. Please contact us to set up a demo for any product

Do you support your free tools?

Sure. All tools in a bundle are covered under a support subscription. We don’t differentiate free vs non-free tools. But even if you don’t have a bundle, or current subscription, you can still post your issue on our community forum

Meet our support team

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Millie

Ivan

Milica

Marko

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