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A bi-weekly newsletter

Exclusive discounts

Product update alerts

 

Subscriptions

Purchase Renewals and upgrades

Support

Trial

Subscription

Priority *
subscriptions

Email support

Yes Yes Yes

Phone support

Yes Yes

Webex

Yes Yes

Support term

evaulation period 1,2 or 3 year 1,2 or 3 year

Response time M-F 4am - 5pm US ET

< 4 hour

< 4 hour

< 1 hour

* Applies to Value bundles and DBA tools

Upgrades

Service packs for free

Yes Yes Yes

Major new versions for free

Yes Yes

New products added to the bundle for free

N/A

Yes

Ability to upgrade to a bundle for the difference in price

Yes

N/A

Internal patches

Yes

FAQs

I'm under a current subscription and a new product was just released. How do I get a key for it?

We periodically review all customer accounts and proactively send updates of keys but in some cases you may not have gotten them, or not soon enough. In such cases, simply email customers@apexsql.com and we will review all of your keys and update you with any new keys you are entitled to

How do I get notified of releases?

For upgrades to your existing software the auto-updater will alert you to the fact that there is a new version and automatically upgrade to the new version. For new products we post "product update alerts" on our blog which you can RSS. You can also follow us on Facebook, Twitter and Google+ where we send out all new product news on the same day that they are released.

See what's new and what's next for more information on our release schedule

How can I check if I am still under a current subscription?

Email customers@apexsql.com and we can do a full review of your account, including any new keys, subscription expiration date, recent updates and more

If you have any questions, please don't hesitate to contact us