Support

Trial Subscription Priority *
subscription


  Email support Yes Yes Yes
  Phone support Yes   Yes
  Webex Yes   Yes
  Support term evaluation period 1,2 or 3 year 1,2 or 3 year
  Response time   M-F 8-5 US ET < 4 hour < 4 hour < 1 hour
* Applies to Value bundles and Server management tools

Upgrades

  Service packs for free Yes Yes Yes
  Major new versions for free   Yes Yes
  New products added to the bundle for free   N/A Yes
  Ability to upgrade to a bundle for the difference in price   Yes N/A
  Internal patches     Yes

FAQs


I'm under a current subscription and a new product was just released. How do I get a key for it?

We periodically review all customer accounts and proactively send updates of keys but in some cases you may not have gotten them, or not soon enough. In such cases, simply email customers@apexsql.com and we will review all of your keys and update you with any new keys you are entitled to. You can also use our online resend keys form

How do I get notified of releases?

For upgrades to your existing software the auto-updater will alert you to the fact that there is a new version and automatically upgrade to the new version. For new products we post “product update alerts” on our blog which you can RSS. You can also follow us on Facebook, Twitter and Google+ where we send out all new product news on the same day that they are released.

See what’s new and what’s next for more information on our release schedule

How can I check if I am still under a current subscription?

Email customers@apexsql.com and we can do a full review of your account, including any new keys, subscription expiration date, recent updates and more. You can also check our online upgrade center

How can I call you?

You can email a phone number and time to call and we will have a Support engineer call you


If you have any questions, please don't hesitate to contact us

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