Trial Subscription Priority *
  Access to community support forum Yes Yes Yes
  Email support Yes Yes Yes
  Phone support Yes   Yes
  Webex Yes   Yes
  Support term evaluation period 1,2 or 3 year 1,2 or 3 year
  Response time   M-F 8AM-5PM US ET < 4 hour < 4 hour < 1 hour
* Applies to value bundles


  Service packs for free Yes Yes Yes
  Major new versions for free   Yes Yes
  New products added to the bundle for free   N/A Yes
  Ability to upgrade to a bundle for the difference in price   Yes N/A
  Internal patches     Yes


I'm under a current subscription and a new product was just released. How do I get a key for it?
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How can I check if I am still under a current subscription?
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If you have any questions, please don't hesitate to contact us