Subscriptions are available for priority support and free upgrades to major versions

Support

Trial No subscription Subscription
  Access to product support forum Yes Yes Yes
  Email support Yes   Yes
  Phone support, webex (as determined by support engineer) Yes   Yes
  Guaranteed response time (Monday - Friday) 24 hours   24 hours
  Support term evaluation period   1,2 or 3 year

Upgrades

  All service packs for free Yes Yes Yes
  All major new versions for free     Yes
  Ability to upgrade to a bundle for just the difference in price     Yes

Subscription FAQs


What if I purchased without a subscription and a new major version is released soon after?
Can I just purchase a subscription when a new major version comes out?
If my subscription has expired, can I still renew it?