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Sales FAQs

Purchase process

How can I purchase your software?
How long does it take to fill an order or respond to a question?
What should I do in case of any problems during the purchasing process?
How will the purchase appear on my credit card statement?

Other types of purchases

Can I get a quote?
Can I purchase with a wire transfer?

Administrative items

What is your DUNS number?
What is your federal tax identification number?
Can I download a W-9 form?
Do you charge VAT, state taxes, etc?
What is your refund policy?
I have changed my contact info, can you do the necessary changes in my account?

Partners and resellers

I'm a reseller. Can you give me a discount?
Do you have a partner program?


How do I qualify for free upgrades to major versions?
How do I get upgrades if they are available?
I have not purchased Support & Upgrades Subscription and a new major version has been released. What are my options?
How can I be notified of product upgrades and new releases?


I want to buy several ApexSQL products. Are any discounts available?
Are there discounts for purchases of multiple licenses of software?
Can I upgrade to a bundle if I have purchased one or more products previously?
I have purchased software before. If I purchase more can I benefit from quantity discounts?
Do you offer discounts for academic, non-profit, governmental or charitable organizations?
Do you offer competitive upgrades?
Do you offer site/company-wide licenses?

Support & Upgrades Subscription

What do you mean by "Support & Upgrades Subscription"?
Will I be notified that my Support & Upgrades Subscription is about to expire?
If I let my Support & Upgrades Subscription expire, can I renew it at a later date?
How can I renew my Support & Upgrades Subscription?
Can I move my software to another machine?
How can I check if I am eligible to upgrade to the newer version?

Licenses and activation keys

What types of license paradigms are available?
Where can I get a copy of the EULA or license agreement?
What happens if I lose my activation key(s)?
How soon will you get back to me?


What exactly will I receive if the product is delivered by e-mail?


Can I obtain evaluation copies? If yes, what are the restrictions?
How can I extend my evaluation?