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Sales FAQs

License and Activation Keys

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What is your license model?

What types of license paradigms are available?

Where can I get a copy of the EULA or license agreement?

What happens if I lose my activation key(s)?

How soon will you get back to me?

Support And Upgrades Subscription

How much will I have to pay for renewal next year?

What do you mean by "Support & Upgrades Subscription"?

Will I be notified that my Support & Upgrades Subscription is about to expire?

If I let my Support & Upgrades Subscription expire, can I renew it at a later date?

How can I renew my Support & Upgrades Subscription?

Can I move my software to another machine?

How can I check if I am eligible to upgrade to the newer version?

Purchase process

How can I purchase your software?

How long does it take to fill an order or respond to a question?

What should I do in case of any problems during the purchasing process?

How will the purchase appear on my credit card statement?

Other types of purchases

Can I get a quote

Can I purchase with a wire transfer?

Administrative items

What is your DUNS number?

What is your federal tax identification number?

Can I download a W-9 form?

Do you charge VAT, state taxes, etc?

What is your refund policy?

I have changed my contact info, can you do the necessary changes in my account?

Partners and resellers

I am a reseller. Can you give me a discount?

Do you have a partner program?

Upgrades

How do I qualify for free upgrades to major versions?

How do I get upgrades if they are available?

I have not purchased Support & Upgrades Subscription and a new major version has been released. What are my options?

How can I be notified of product upgrades and new releases?

Discounts

I want to buy several ApexSQL products. Are any discounts available?

Are there discounts for purchases of multiple licenses of software?

Can I upgrade to a bundle if I have purchased one or more products previously?

I have purchased software before. If I purchase more can I benefit from quantity discounts?

Do you offer discounts for academic, non-profit, governmental or charitable organizations?

Do you offer competitive upgrades?

Do you offer site/company-wide licenses?

Delivery

What exactly will I receive if the product is delivered by e-mail?

Evaluations

Can I obtain evaluation copies? If yes, what are the restrictions?

How can I extend my evaluation?