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Troubleshooting

Troubleshooting and Known issues with Apex SQL Tools


Access is denied message appears on ApexSqlServerHelper calling

Got the "Call to xproc xp_ApexSQLLog(1) Failed..." error message before audit of the transaction log is started



CAUSE
It’s caused by lack of permissions on the part of the account that is running SQL Server process/service.

RESOLUTION
To fix the problem, please do the following:

  1. Login to server as administrator.
  2. Go to command prompt.
  3. Change directory to SQL Server’s Binn directory (this is where sqlservr.exe is installed as well as all ApexSQL Log’s server-side components)

  4. Affected version is ApexSQL Log 2005
    Run "ApexSqlServerHelper /load" which should create and load ApexSQL’s Server Helper service.

    Affected version is ApexSQL Log 2008
    Run "ApexSqlServerHelper2008 /load" which should create and load ApexSQL’s Server Helper service.


LAST REVIEW
05 December 2008

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