Troubleshooting: When I try to download a product help file from the website, all pages are displayed like this: “The page cannot be displayed” or “Action canceled”.

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Troubleshooting

Troubleshooting and Known issues with Apex SQL Tools

When I try to download a product help file from the website, all pages are displayed like this: “The page cannot be displayed” or “Action canceled”.

The below messages are shown when viewing a Compiled Help (.CHM) File downloaded from the Internet or opened from the Network place.

1) Action canceled

2) The page cannot be displayed

CAUSE
Computers using Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1 will place a block on Compiled Help (.CHM) File that are downloaded from the Internet. The block will interfere with the operation of the help file and an ‘Action canceled’ or ‘The page cannot be displayed’ error will be displayed in the topic pane. The problem is caused by security features introduced in the security update MS05-026 designed to reduce vulnerabilities in HTML help

RESOLUTION
There are two methods to fix the problem:

Method I

Double click on the download Compiled Help (.CHM) File
Set ‘Always ask before opening this file’ checkbox OFF in the ‘Open File-Security Warning’ dialog
Open File

Method II

Right click on the downloaded Compiled Help (.CHM) File and select ‘Properties’ item from the raised context menu.
Press on ‘Unblock’ button in the ‘Properties’ dialog and apply changes
Double click on the CHM file.

SEE ALSO
See detailed information in the Microsoft Knowledge Base: http://support.microsoft.com/kb/896358

LAST REVIEW
30 August 2007

Labels: General

posted by David Dawson on 8:01 AM

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