Troubleshooting Home
This page shows the most common troubleshooting items in ApexSQL apps.
Other product specific Troubleshooting items can be accessed via the index on
the left. New items will be continually added to this troubleshooting
section.
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My ApexSQL application fails on startup displaying JIT debugger window with unhandled exception.
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The cause of such behavior is either damage to the application files or an installation process failure. Please uninstall the application and delete the installation folder. Then re-install the product.
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My ApexSQL application fails on startup displaying a general Windows "GPF" exception.
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You are receiving this error message due to the unavailability of the installed pre-requisites. Almost all of our applications require .Net 2.0 run-time library, the above message shows up when you have no .Net run-time library installed. Please, check the particular system requirements for your application here.
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My ApexSQL application fails on startup displaying a .Net exception. I've got .Net framework installed already.
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Almost all our applications require .Net 2.0 run-time library, the above message shows up when you have .Net 1.1 run-time library installed. Please install .Net 2.0 run-time library first (you should not uninstall your .Net 1.1 library, so this installation won't affect the existing applications). Also, check the particular system requirements for your application here.
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My ApexSQL application fails on startup silently.
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If you installed your program over an older version, at start up new version tries to load the old profiles and, depending on the product and version, it may cause this type of behavior. To work around this problem, please uninstall the application. Delete the installation dir to clean out of all profiles and xml files then re-install.
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I received an APPCRASH error while running an ApexSQL product on Vista.
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Problem signature:
Problem Event Name: APPCRASH
Application Name: ApexSQLDoc.exe
Application Version: 2005.11.203.0
Application Timestamp: 45eec5a1
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0398b530
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 7177
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b85 6ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1 ae6e
Please try the following workarounds:
- Set the application to run with Administrator privileges (this is done by right clicking on the exe and selecting the Administrator option at the bottom of the Compatibility tab).
- Set the application to run being compatible with Windows XP (find this option at the same Compatibility tab)
- Disable Data Execution Prevention (DEP) on your computer for the product:
- Open System by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
- Click Advanced System Settings. Administrator permission is required. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
- Under Performance, click Settings.
- Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.
- Select the check box next to the program that you want to turn off DEP for, and then click OK.
If the program is not in the list (we assume it isn't), click Add. Browse to the Program Files folder, find the executable file for the program (ApexSQL<program name>.exe), and then click Open.
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I ran the downloaded installer but it failed at start up.
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The most common reason for this is the downloadable installation file wasn't completely downloaded. Please try re-downloading the installer. Make sure that the installer size listed on our Downloads page matches with the size of the downloaded file. Then try again.
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Activation Problems?
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Click here for a FAQ
on Common Activation FAQs and Trouble Shooting items.
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My application fails to login, it says that my SQL Server doesn't exist.
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If your server has developer or enterprise
edition and it is named as MACHINE_NAME\MSSQLSERVER.
To work around your issue please:
- remove "\MSSQLSERVER" suffix
from the instance name
- if you cannot: create the aliases for the
desired servers and connect through them
If your server is SQLExpress please put "\SQLEXPRESS"
at end of your server name.
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I have a 64-bit Operation System and after running the application I get following error: "This application has failed to start because the application configuration is incorrect."
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If you got this error message for the applications
that must support x64 OS according to this sheet,
you should use CorFlags utility running from the
command line, for example: corflags ApexSQLDiff.exe /32BIT+
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Auto-updater told me that there is a fresh application version but when I updated the program it failed to start.
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Please verify your application here, whether it can be successfully auto-updated or not.
Depending on some changes to the applications (i.e. moving from .net 1.1 to .net
2.0) the auto-updating process might not function properly. In this case, please download and install that manually.
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I wanted to use my application in Command Line Mode but every time I run my batch file I have the program GUI opened.
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Please make sure you are using correct executable
in your batch. Command Line program has .com extension, for example ApexSQLDiff.com.
You can simply call the program as ApexSQLDiff or qualify it with
ApexSQLDiff.com - but don't instantiate the executable via the CLI with
ApexSQLDiff.exe.
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I'd like to try your products out before I purchase them. Do you offer trial/evaluation versions of your software?
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All current versions of all ApexSQL products are available for download with a 30-day evaluation period directly from our site (AKA "Try Before You Buy").
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When I try to download a product help file from the website, all pages are displayed like this: "The page cannot be displayed" or "Action canceled".
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The below messages are shown when viewing a Compiled Help (.CHM) File downloaded from the Internet or opened from the Network place.
1) Action canceled
2) The page cannot be displayed
This occurs because computers using Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1 will place a block on Compiled Help (.CHM) File that are downloaded from the Internet. The block will interfere with the operation of the help file and an 'Action canceled' or 'The page cannot be displayed' error will be displayed in the topic pane. The problem is caused by security features introduced in the security update MS05-026 designed to reduce vulnerabilities in HTML help.
Please try one of the following workarounds:
Method I
- Double click on the download Compiled Help (.CHM) File
- Set Always ask before opening this file checkbox OFF in the Open File-Security Warning dialog
- Open File
Method II
- Right click on the downloaded Compiled Help (.CHM) File and select Properties item from the raised context menu.
- Press on Unblock button in the Properties dialog and apply changes
- Double click on the CHM file.
The more detailed information may be found in the Microsoft Knowledge Base: http://support.microsoft.com/kb/896358
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I have noticed that in the Wizards and dialogs of the application, the buttons are of different sizes and some of the buttons are missing/not viewable.
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This is a known bug. The cause of the problem is incorrectly displaying the dialogs on machines using 120 dpi fonts. Please set your font to 96 dpi to work around this issue:
- Open the Properties of your Desktop.
- Go to Settings tab.
- Click Advanced button.
- Set DPI setting combo box to "Normal size (96 DPI)".
- Save your changes clicking the OK button.
We appreciate if you would send your report to support@apexsql.com. This will help us quick fix the problem.
TROUBLESHOOTING LINKS
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Known issues and basic troubleshooting techniques for problems or unexpected behaviors. Click Here for more info.
Technical tips, How-to articles, and other tutorials about ApexSQL Tools. Click Here for more info.
All of our help files for download or convenient viewing online. Click Here for more info.
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