Troubleshooting Home

This can be caused by either damaged application files or a failed installation process. To resolve, uninstall the application, delete the installation folder and its contents, thenr e-install the product.

You are receiving this error message due to the unavailability of the installed pre-requisites. Almost all of our applications require .Net 2.0 SP1 run-time library, the above message shows up when you have no .Net run-time library installed. Please, check the particular system requirements for your application here.

Almost all our applications require .NET 2.0 SP1 Library; the above message shows up when you have .Net 1.1 run-time library installed. Please install .Net 2.0 SP1 run-time library first (you should not uninstall your .Net 1.1 library). Also, check your application's system requirements.

1. If your application was activated previously please perform the following steps:
1. Start the Windows Registry editor: Start | Run | regedit
2. Locate a key that corresponds to your application under HKEY_CURRENT_USER | Software | ApexSQL:



3. Delete the entire key
4. Start the application and reactivate it
2. If you installed your program over an older version, at start up new version tries to load the old profiles and, depending on the product and version, it may cause this type of behavior. To work around this problem, please uninstall the application. Delete the installation dir to clean out of all profiles and xml files then re-install.

Problem signature:
Problem Event Name: APPCRASH
Application Name: ApexSQLDoc.exe
Application Version: 2005.11.203.0
Application Timestamp: 45eec5a1
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0398b530
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 7177
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b85 6ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1 ae6e

Please try the following workarounds:

1. Set the application to run with Administrator privileges (this is done by right clicking on the exe and selecting the Administrator option at the bottom of the Compatibility tab).



2. Set the application to run being compatible with Windows XP (find this option at the same Compatibility tab)



3. Disable Data Execution Prevention (DEP) on your computer for the product:
   1. Open System by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
   2. Click Advanced System Settings. Administrator permission is required. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
   3. Under Performance, click Settings.
   4. Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.
   5. Select the check box next to the program that you want to turn off DEP for, and then click OK. If the program is not in the list (we assume it isn't), click Add. Browse to the Program Files folder, find the executable file for the program (ApexSQL<program name>.exe), and then click Open.

The most common reason for this is the downloadable installation file wasn't completely downloaded. Please try re-downloading the installer. Make sure that the installer size listed on our Downloads page matches with the size of the downloaded file. Then try again. If problems persist please contact support@apexsql.com for a workaround.

Click here for a FAQ on Common Activation FAQs and Trouble Shooting items.

If your server has developer or enterprise edition and it is named as MACHINE_NAME\MSSQLSERVER.

To work around your issue please:

• remove "\MSSQLSERVER" suffix from the instance name
• if you cannot: create the aliases for the desired servers and connect through them

If your server is SQLExpress please put "\SQLEXPRESS" at end of your server name.

If you got this error message for the applications that must support x64 OS according to this sheet, you should use CorFlags utility running from the command line, for example: corflags ApexSQLDiff.exe /32BIT+

Please verify your application here, whether it can be successfully auto-updated or not. Depending on some changes to the applications (i.e. moving from .net 1.1 to .net 2.0) the auto-updating process might not function properly. In this case, please download and install that manually.

Please make sure you are using correct executable in your batch. Command Line program has .com extension, for example ApexSQLDiff.com. You can simply call the program as ApexSQLDiff or qualify it with ApexSQLDiff.com - but don't instantiate the executable via the CLI with ApexSQLDiff.exe.

The below messages are shown when viewing a Compiled Help (.CHM) File downloaded from the Internet or opened from the Network place.

1) Action canceled

2) The page cannot be displayed

This occurs because computers using Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1 will place a block on Compiled Help (.CHM) File that are downloaded from the Internet. The block will interfere with the operation of the help file and an 'Action canceled' or 'The page cannot be displayed' error will be displayed in the topic pane. The problem is caused by security features introduced in the security update MS05-026 designed to reduce vulnerabilities in HTML help.

Please try one of the following workarounds:

Method I

1. Double click on the download Compiled Help (.CHM) File
2. Set Always ask before opening this file checkbox OFF in the Open File-Security Warning dialog

   

3. Open File

Method II

1. Right click on the downloaded Compiled Help (.CHM) File and select Properties item from the raised context menu.
2. Press on Unblock button in the Properties dialog and apply changes

   

3. Double click on the CHM file.

The more detailed information may be found in the Microsoft Knowledge Base: http://support.microsoft.com/kb/896358

This is a known bug. The cause of the problem is incorrectly displaying the dialogs on machines using 120 dpi fonts. Please set your font to 96 dpi to work around this issue:

1. Open the Properties of your Desktop.
2. Go to Settings tab.
3. Click Advanced button.
4. Set DPI setting combo box to "Normal size (96 DPI)".
5. Save your changes clicking the OK button.

We appreciate if you would send your report to support@apexsql.com. This will help us quick fix the problem.

Compare It! is not an ApexSQL product – we don't develop it ourselves or distribute free keys for it anymore (we used to give it away for free with ApexSQL Diff). But we can try to help you register it if you are having problems.

For Your name you should use [first name] & " " & [last name] that you can obtain from your order fields ("First Name", "Last Name"). If you don't have the order detail email, send an email to sales@apexsql.com and we can pull the order, then we'll send you the information.

For Your key, use the activation key provided for Compare It! We can send this to you as well if you don't have it.

If problems persist, we are unable to locate your key, or order, you will need to contact the vendor directly at support@grigsoft.com. They normally reply in 24-48 hours.