The following information is provided for the purpose of resolving issues related
to site login. Please read these FAQs thoroughly before contacting support.
You will automatically receive your password via email after you have clicked "Sign
Up Now" button.
There can be several problems:
- Your password has been sent and it has been misdirected to your Junkmail folder
by your spam filter. Please look for email from ApexSQL.com to ensure that did not
happen or click "Forgot Login" button to retrieve login credentials
- You incorrectly typed your email when you registered. The email was sent but it
was sent to the incorrect email address. Please re-register with correct email address
- Your company email is blocking email from ApexSQL mail server via use of White Lists
or incorrect block by such software as SpamCop
- The login form requires cookies. If your browser does not support cookies you will
not be able to successfully login. Please ensure your browser supports cookies
- We may have experienced temporary server problems and your registration might not
have been accepted in our database. Please try again
- We may be experiencing delays on our mail server or your mail server may be experiencing
delays. Such delays are usually resolved in a few hours
If problems persist contact our Support team
to manually retrieve your credentials.
In most cases users who experience problems with this feature have never registered
on this site. Please attempt to register. Unless you get a warning "Sorry, a user
with that username already exists." your email address wasn't in the system previous
to this latest attempt.
If your email was already in the system please ensure you have correctly typed the
email address in the "Forgot Login" form.
If problems persist see the items in the previous FAQ.
If you purchased online via Shareit
you may have opted to register on
Shareit's website to facilitate future purchases, retrieve order details
and otherwise enjoy a faster, future purchase experience with Shareit. ApexSQL website maintains a separate login system
independent from Shareit and
the credentials you entered for Shareit
will not work on ApexSQL website. Please register as a new member on ApexSQL website.
Please confirm the exact credentials used to log into the website using the "Forgot
Login" feature which will send you your credentials. If you experience problems
with this feature please see the Forgot Login FAQ
In some cases users are attempting to login with credentials obtained from Shareit.
If you suspect this is the case please read the following FAQ and then
attempt a new registration.
This is a browser related issue that is occasionally experienced by some users.
To resolve it - email us
your Username or email address. We'll activate your membership manually and give
you a confirm when it's complete. Please allow for 1-2 hours turnaround during regular
business hours (9am - 5pm), Monday to Friday, US Eastern Time.
After you have reviewed all of the relevant FAQs on this page and still have not
identified the problem, please email Support team
with the following information:
- Exact nature of the problem - i.e. I have not yet received my password after 2 hours
- Email address used to login
- Username and Password - if you have them
- Steps taken to resolve the issue. i.e. I attempted to reregister but got "Sorry,
a user with that username already exists." message
You will receive a quick response afterwards.